Resolve debt faster and more positively
As a strategic market innovator, CDER is redefining the frontier of collections and enforcement with our human-centred, AI-enabled approach.
Leading with tech-enhanced processes, we go deeper to resolve debt, drawing on decades of industry experience and applying advanced decision intelligence to mindfully orchestrate live operations.
Offering unparalleled insight, understanding, and consistently fair customer engagement, our platform is the most comprehensive solution available for responsible and effective debt resolution at scale.
FAIR TREATMENT
AT OUR CORE
We believe in treating people fairly. When treated with dignity and respect, people are more willing to respond positively, improving the likelihood of resolution.
We are the only provider that deeply encodes sensitive, appropriate, and consistent treatment into our debt resolution platform, guiding individual collection strategies and the actions of our professional agents.
CDER's pioneering Fairness Framework ensures we always act responsibly, including flagging customers in potentially vulnerable situations at the earliest opportunity.
CONFIDENTLY
ACCELERATE GROWTH
The depth of our industry-leading intelligence infrastructure enables high-quality, personalised engagement across an unlimited volume of customers and locations.
Customers respond better because they feel heard and seen as individuals, leading to higher levels of resolution and fewer complaints.
Our deep platform advantage
Blending innovation, ethics and experience is key to delivering on our promise of a fair and effective people-centred approach to debt resolution.
Distributed intelligence prompts and adjusts omnichannel engagement to optimise the speed of resolution.
Efficient, convenient digital channels are balanced with real-world engagement, reflecting each customer's situation and preferences.
Real-time tracking and and reporting brings intelligence and human judgment together for positive and proactive
management.
Take positive control of debt resolution
Maximise collections
- Get better results faster through intelligent, tailored engagement optimised for speed and responsiveness
- Empower customers with a simple intuitive tool that accurately assesses their financial situation, and flexible, personally structured payment plans
- Provide agency through digital self-serve, with options to pay, set up and amend plans (within agreed parameters) at any time.
Access real-time intelligence
- Enjoy intuitive digital interfaces and a great user experience
- Log in to view and manage customers at batch and granular levels in real time
- Customise reports and dashboards to reflect your business KPIs, providing valuable, actionable business intelligence on a single screen.
Accelerate growth
- Scale to any volume of collections without sacrificing quality
- Benefit from fully customisable workflows guided by the industry's most accurate data science, with built-in legal and ethical compliance so you can grow in complete confidence.
Ensure compliance
- Ensure operations are always fair and ethical and that customers who need extra support are identified
- Tailor and update the platform to ensure ongoing compliance with all relevant local legal and professional best practice standards
- Easily demonstrate compliance through comprehensive event logs and audit trails.
Debt fairly collected per annum
Value of previously unclaimed additional government support identified for customers
Customers supported in their journey to freedom from debt each year.
Ready to handle any debt type, size, and scale of operation
Our platform is tried and tested across the most challenging debt landscapes, encompassing private and public debt types, including individual and corporate creditors, local authorities, government bodies and central government departments.
News from the CDER Group
Government Announces Reforms to Enforcement Regulations
New Consultation Launched on Sector Regulation
