A fair people-centred approach
The CDER Group was formed in 2020, bringing together the collective knowledge and experience of leading debt collection and enforcement companies – JBW and Phoenix.
As a group, we understood that the debt collection industry was ripe for change.
Previous practices that put undue pressure on people to settle their debts without considering their circumstances were often unfair, ill-informed and ineffective.
Knowing from experience that resolution is much more likely when we engage with insight and sensitivity, we resolved to change our focus to put people, not cases, first.
Since then, we have worked tirelessly to develop a fairer debt resolution platform that supports a human-centred approach.
Collaborating with tech innovators, data analysts, behavioural scientists, professional organisations, charity support partners, and clients, we have created an advanced intelligence-led solution we are proud of.
Personalised engagement and digital self-serve provides agency to customers, stimulating higher engagement rates and improved adherence to agreed payment plans.
The result is a measurable increase in resolutions that are in the interests of both customers and clients.
Our values
Fairness in Operation
We believe everyone is entitled to fair treatment.
As leaders and innovators, CDER pioneered this principle in the industry, embedding it deeply throughout all our operations. Our comprehensive Fairness Charter and Framework has been in place for over 5 years, guiding our decisions and actions throughout every aspect of our business, and supporting our goal of consistent, quality engagement with each customer.
Open to vulnerability
We recognise that a wide variety of circumstances may lead to a person being in debt.
We work hard to ensure that we are sensitive towards those who are struggling and may need extra support. Within our framework, we use multiple methods to identify customers with potential vulnerabilities as early as possible so that we can adapt our engagement accordingly and signpost a range of support options.
Equitable to society
Effective debt collection and enforcement are one of the backstops of our economy and justice system. We are proud to play an important role in recovering funds that support essential services, a thriving economy and the rule of law.
By embedding Fairness within our operations, we find the optimum balance between effective recovery of funds on behalf of our clients and society, with treating customers fairly and with
compassion.
Our vision
We achieve consistent high-quality tailored engagement at scale by leveraging advanced technology and data science.
Our advanced debt resolution platform is founded on 3 pillars that are the key to delivering on our promise of a fair people-centred approach to debt resolution.
Debt
Through our platform we leverage experience, a deep understanding of the debt context, and our vast accrued data ecosystem built on the learning from many thousands of customer engagements each year.
Intelligence
Our bespoke analytic models, machine learning and decision intelligence help us better understand and respond to each customer, informing the most effective collections strategies throughout the process.
Realised
Embedded throughout all operations, our platform orchestrates high-quality personalised engagement across every effective channel, optimising faster, fairer resolutions for any volume of collections.
